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Return & Exchange Policy

Our Return & Exchange Policy

At Umee Ali Boutique, we carefully check and pack every order before dispatch to ensure that you receive your products in good condition.

Exchange Eligibility

An exchange may be requested if:

  • The wrong product has been delivered.
  • The product received is damaged or defective.
  • The delivered item does not match the product ordered.

Important Conditions

  • Customers must contact us within 24 hours of receiving the parcel for any return or exchange request.
  • The product must be unused, unwashed and in its original condition.
  • The original packaging should be kept intact.
  • Products that have been used, washed, altered or damaged after delivery may not be eligible for exchange.
  • Sale, discounted or clearance items may be subject to different exchange conditions.

Exchange Process

Please contact Umee Ali Boutique with your order number and clear pictures/videos of the received product.

Our team will review your request and guide you through the exchange process.

Delivery Charges

Delivery charges paid in advance are non-refundable, except where the wrong or defective product was delivered by Umee Ali Boutique.

Important Note

Please check your parcel carefully when you receive it. If there is any issue with your order, contact us as soon as possible so we can assist you.